Sunshine Coast University Private Hospital
Part of Ramsay Health Care

Patient Safety Video

Patient Safety

Our aim is to keep you safe during your hospital admission. Please view this short patient safety video to learn how we can do this together.

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Life-changing heart treatment begins on the Sunshine Coast

Life-changing heart treatment begins on the Sunshine Coast

Sunshine Coast residents no longer need to travel beyond the coast to receive life-changing heart treatment, with Transcatheter Aortic Valve Implantation (TAVI) now offered at Sunshine Coast University Private Hospital (SCUPH).

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Initiatives to improve your care

Our Net Promoter Score:

76
NPS Score

Net Promoter Score

Net Promoter Score surveys help us to understand how well we are meeting patient expectations, and to identify any areas needing improvement.

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Cardiac Care

The Ramsay Rule

An initiative that allows patients, their relatives, or carers, to call for rapid assistance when they believe something is ‘not right’ with the clinical condition of the patient.

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Cardiac Care

Speak Up for Patient Safety

An evidence-based framework which escalates awareness of patient safety and encourages staff to challenge potentially risky behaviour.

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People caring for people.

Ramsay Health Care's slogan "People Caring for People" was developed over 25 years ago and has become synonymous with the way we operate our business. We recognise that we operate in an industry where "care" is not just a value statement, but a critical part of the way we must go about our daily operations in order to meet the expectations of our customers - our patients and our staff.

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