Ramsay Nurse Liaison

Facilitating a Direct Medical Admission Pathway for Eligible General Practitioner Patients.

The Ramsay Nurse Liaison service provides a streamlined admission pathway for General Practitioners referring privately insured patients who require acute medical management at Sunshine Coast University Private Hospital (SCUPH).

Working collaboratively with GPs, hospital clinicians and specialists, the Ramsay Nurse Liaison facilitates timely access to appropriate inpatient care while reducing unnecessary delays in patient admission and acute medical treatment.

How the Ramsay Nurse Liaison Supports Referrals:

Direct Medical Admissions

Facilitating direct admission to Sunshine Coast University Private Hospital under the care of an appropriate medical consultant for acute medical management.

Emergency Department Escalation and Identification

If your patient has presented to a public emergency department within the Sunshine Coast Hospital and Health Service (SCHHS), the Ramsay Nurse Liaison will identify if they are eligible for admission to a Ramsay Health facility during their initial presentation and facilitate a more efficient admission pathway where clinically appropriate.

Patient Exclusion Criteria

The Ramsay Nurse Liaison admission pathway is not suitable for patients who meet any of the following criteria:

• Hemodynamically unstable patients
• Patients requiring alcohol or drug detoxification services
• Patients requiring primary Mental Health services
• Patients weighing greater than 150 kg
• Obstetric patients
• Social admissions
• Patients requiring security special arrangements
• Patients awaiting nursing home or respite placement
• Patients requiring significant multidisciplinary team involvement
• Patients requiring chronic pain management services

Referral Process

Step 1: Contact the Ramsay Nurse Liaison

Call 1300 869 917 to discuss the referral with the Ramsay Nurse Liaison

Please have the following information available:

• Patient demographics
• Clinical presentation and current condition
• Relevant medical history
• Private health insurance details
• Current medications and investigations

The Ramsay Nurse Liaison will provide the contact details of the appropriate admitting consultant for the day.

Step 2: Discuss the Patient with the Admitting Consultant

Contact the on-call medical consultant to discuss the patient's clinical requirements and suitability for admission.

Step 3: Submit the Referral

Once the admission has been accepted, send the referral letter and required documentation directly to the admitting consultant via Medical Objects.

Step 4: Admission Coordination

The Ramsay Nurse Liaison will coordinate the admission with the referring GP practice and provide confirmation of:

• Admission acceptance
• Admission time
• Arrival location
• Any additional instructions for the patient

Need Assistance?

For advice regarding patient suitability or the referral process, please contact the Ramsay Nurse Liaison Service during operating hours.

Phone: 1300 869 917 (Press 4 when prompted)

Email: EDNurseLiaison.SCU@ramsayhealth.com.au

Service Hours

Monday to Friday

8:00am to 3:30pm

(Excluding public holidays)